Help & FAQs

Yes — on your first consultation. It opens with a free 60-second introduction (by chat or voice) that is never billed. For later consultations you confirm the rate before starting and are connected straight away.

Yes. Every astrologer offers private text chat as well as calls. Chat is billed per minute at its own rate — typically about half the call rate — and follows the same consent rules as calls. Your transcript stays available on the receipt.

Only after you explicitly choose to continue at the rate we disclose, and only once your astrologer is actually connected or has joined your chat. Time spent in the introduction or while we reach your astrologer is never charged.

The session ends with no consultation charge. We never treat silence as consent, and any funds held for the session are released immediately.

Rates depend on the country you confirm on your account. The exact rate, the billing increment and the rounding rule are shown before you consent, and they are locked for that consultation.

Wallet balances are held in Indian Rupees (INR). If you see a rate in another currency, we also show the INR amount that will actually be charged.

We reserve the amount your balance can cover when you consent, show the remaining time during the call, warn you before it runs out, and end the session gracefully at that limit — you can never be charged more than your balance.

Unspent recharges can be refunded to the original payment method after review. If something went wrong in a consultation, request a billing review from the receipt and our team will look into it.

Only the astrologer you choose, only when you explicitly agree to share them for that consultation, and only for a limited time afterwards. You can edit or delete birth profiles at any time.